TERMS & CONDITIONS

PAYMENT TERMS
Sawkille requires payment in full for all orders under $5K and 50% deposit payment for any order above $5K in order to commence with the production and lead time for every order. Sawkille accepts payments by credit card, check, and bank wire for international orders with a fee of $30 per transfer.

EXPEDITED ORDERS
Sawkille works to ship all orders in a timely manner, however rush ordering is available for an additional fee when applicable.  Our expedited order times may vary and are assessed on a case by case basis. 

CANCELLATIONS
Cancellations must be made within 24 hours of confirmation of order.  Orders cannot be cancelled after this grace period has passed.  We cannot accept cancellations of rush orders once they have been confirmed. 

SHIPPING
All shipments will be made via carrier of our choice, unless instructed in writing to use a specific carrier.  Special handling requests are subject to extra charge. 

RETURN POLICY
All sales are final.  Custom products or modified versions of standard products are final sale and cannot be returned or exchanged. 

STORAGE POLICY
Customer orders are subject to a $25.00 per day charge for storage after 30 days upon completion of an order. 

DAMAGED GOODS
We ask to please examine your order upon delivery for any damage.  It items arrive damaged, we require an email with images of the damage, both of the item and original packaging, to be sent to our customer service team.  The original packaging must be kept on location for inspection by the carrier.  Please call (845) 217-7890 or write your Sawkille sale representative within 5 calendar days to initiate a claim. 

WARRANTY
Should our furniture fail at any time during the life of the original owner because of workmanship or a failure of the materials, Sawkille will either repair or replace it.  Damages caused by anything outside the scope of typical residential use can also be sent in for repair at a fee.  Please contact the team to estimate repair cost and lead time.  Timing, price, and availability will vary depending on location.  Some wood species, finishes, fabric selections, and design modifications are excluded.